FAQ

This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.


Customer Service:

What’s your return policy?

Return any of our products--no questions asked--within 30 days of purchase. We even pay return shipping.


Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries.


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.


Health:

What is DRI based on?

The Dietary Reference Intake” (abbreviated DRI) or daily recommended intake percentage is the amount of each nutrient that you should consume daily. The DRIs vary based on your age and sex. They represent the amounts sufficient to satisfy the needs of 97% of the general population. This value is functionally a minimum recommendation.


How reliable is genetic assessment for health?

The Computational Genomics platform used by Silverberry to generate your reports provides the most rigorous science currently available to analyze genetics-based wellness. It is based on over a decade of highly curated global scientific research. However, there are many things to consider when reading your genetics-based wellness assessment.

Most wellness traits are influenced by three components:

Your genetics

your early childhood environment (ages 0-7)

and your current lifestyle choices

As such, genetics is not the only determinant for the actual presence of a trait. Genetic predispositions can only tell you the statistical likelihood that you are predisposed to a particular trait such as vitamin deficiency or skin youthfulness. Additionally, many of the large-scale studies performed have been done primarily on European populations. While most genetic traits are affected by the same genetic variations regardless of ethnicity, the degree of influence of each genetic variation may vary across populations.

We strive to keep up with the latest developments in the field of wellness genomics and we provide you with the most up-to-date information. Through the surveys we provide you with, we get more information about the actual state of your wellness for some of the traits for which you get your predisposition results and can thereby determine how much of a trait is genetically predictable based on predisposition likelihood analysis

The scientific studies chosen as an input for our knowledge base are highly curated peer reviewed studies with statistically significant populations and generalize-ability. As such the knowledge base is the most comprehensive and rigorous set of genomics studies available today. However, a predisposition likelihood model is a risk model and it provides likelihood assessments for a trait. It helps to make precautionary choices for lifestyle, which would allow to mitigate any potential adverse effects of a negative trait and taking advantage of a positive trait.

While everyone needs to make sure to follow general recommendations for all essential minerals and vitamins, it is even more important to monitor those for which you have elevated genetics-based risks.


Data and Privacy:

Who owns my DNA data?

Short answer is one word: you. Silverberry Genomix is built around a strict approach to privacy, and it is done by-design, not an afterthought. Our Founder and CEO has been one of the pioneers in the privacy field and introduced Personal Data Protection Initiative back in 2011, to create awareness about privacy risks driven by use of smartphones and mobile apps, and educate consumers on how to manage their risk.

In our view, there is one principle when it comes to privacy: you own and control your data. Period.


How is my data stored?

We use the best-in-class secure software and servers to store your data that comply with security and privacy rules.

The security measures are applied to your data when it is stored or in transition. Once you delete your account with us, we remove your personal information from Silverberry Severs and break the link with the DNA file which is already.

Your name and the products you have purchased will remain in our supporting systems such as e-commerce module, ticketing system or email marketing  (which are separate subsystems). It will enable us to address your future needs if any, such as to unlock your reports in future in case you change your mind, so you won’t pay again to get your reports. Since we comply with GDPR (General Data Protection Regulation), per your request, we can remove such records in the subsystems as well.

...What about in the future?

Our business strategy is to build value-added services to enable you to better manage your health and wellness. We are not selling or sharing data for business growth or revenue purposes.

Silverberry is one of the few companies that has formed an Internal Institutional Review Board (or IRB). The task of IRBs (usually established by government agencies and universities) to oversee ethical and social implications of research.

If any opportunity or project comes up which requires data sharing for research, we obtain approval from IRB committee which enforces rules of informing our users and obtaining their consent for any use of their data, in addition to other measures.   Learn more about our IRB and the code of conduct we follow on the About page.

We encourage you to review our Privacy Policy, Terms of Use and User Consent to learn more about our policies. To make it easier to understand, our Privacy Policy page includes a summary of items on top of it before getting into lengthy legal language.

Feel free to send your questions regarding this important matter to privacy@silverberrygenomix.com